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F.A.Q. 

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Foire aux questions fréquentes sur le cacao

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Démarrer

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Notre quantité minimale de commande est d'un sac.

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Chaque origine a ses propres normes, mais dans la plupart des cas, le poids moyen d'un sac se situe entre 50 et 70 kg.

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Chaque origine emballe son cacao dans des sacs de tailles différentes, généralement fabriqués en toile de jute ou sisal. En raison de la rareté de ces matériaux dans certains pays, des sacs en polypropylène sont utilisés à la place.

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Tout notre catalogue est maintenant disponible en ligne sur notre webshop. Si vous voulez voir les prix et pouvoir commander, créez votre compte.

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La ventilation est essentielle pour maintenir vos fèves en bonne santé et en bon état et pour prévenir la formation de moisissures. Assurez-vous que la pièce dans laquelle vous stockerz vos fèves soit suffisamment ventilée pour permettre à l'air de circuler. Température idéale : en dessous de 15 degrés Celsius. Humidité relative idéale : 75-85 %.
Pour éviter toute contamination éventuelle de votre salle de production, stockez les fèves séparément afin d'éviter la possibilité qu'un papillon de nuit vienne déposer ses œufs dans votre chocolat.

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Oui, nous le faisons ! N'hésitez pas à nous contacter pour en savoir plus.

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Votre commande

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Grâce à notre boutique en ligne, commander des échantillons ou des sacs n'a jamais été aussi simple !
1. Créer un compte et connectez-vous.
2. Visitez notre boutique en ligne et remplissez votre panier.
3. Passez la commande en vous assurant que toutes les informations sont correctes.
4. Après approbation de votre commande, vous recevrez un email de notre part incluant la facture.
5. Une fois le paiement reçu, nous livrerons votre commande dans un délai de 1 à 2 semaine(s).

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Pour l'instant, nous n'acceptons que les paiements par virement bancaire. Vous trouverez toutes les informations nécessaires dans votre facture pro forma.

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Une fois que vous avez passé et payé votre commande, nous nous efforcerons d'avoir les marchandises prêtes à être enlevées à l'entrepôt à Amsterdam ou livrées à votre adresse dans un délai d'une à deux semaines. Vous serez informé en temps voulu de la date de livraison prévue.

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Oui, de petits échantillons de toutes nos fèves en stock sont disponibles. Il suffit de vous connecter, de visiter notre boutique, de choisir les fèves et de sélectionner "échantillon" dans l'emballage. Vous pouvez commander jusqu'à 4 échantillons de 500 g par origine (soit 2 kg).

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